<Enterprise-scale postal and logistics provider in Europe>

Software that powers millions of postal and logistics operations every day

PostalLogistics
Client:
Postal and logistics leader trusted by millions of customers daily (NDA)
Country:
Western Europe
Industry:
Postal, Logistics
Date:
2021 – ongoing
Scope of work:
Staff augmentation, custom software development (API, mobile, micro services), systems integration, DevOps & cloud engineering
Technology:
.NET, C#, Blazor, React, React Native, Java, Spring, Azure (App Services, Functions, Service Bus, Cosmos DB, MS SQL, PostgreSQL, Redis, Storage, Landing zones)

80 million operations daily. Zero downtime.

Client

An enterprise-scale postal and logistics provider in Western Europe, one of the country’s largest employers with 100,000+ staff.

Project details

Aims

The client needed their core services to remain stable and available around the clock, while gradually upgrading them. At the same time, several priorities had to be addressed:

  • moving services to the cloud with stronger security in place,
  • replacing or merging systems inherited through acquisitions,
  • ensuring operations ran on a single, consistent platform,
  • developing new digital services for citizens and businesses.

To make this possible, the client required senior teams that could take ownership of architecture, deliver reliably in Agile cycles, and operate as part of the company’s technology organisation.

Our role

Since 2021, we’ve been responsible for several of the client’s mission-critical systems: mobile operations, payments, international shipments, and customs compliance. Each of them runs continuously at national scale, so every release and update must meet strict reliability standards.

Our involvement includes:

  • 30+ engineers across backend, frontend, DevOps, QA, and solution architecture,
  • six parallel workstreams delivered in Agile cycles,
  • regular demos and cross-team syncs to keep progress aligned and transparent.

Results in numbers

$300M+

transactions processed through the custom developed payments platform hosted on Azure, with no downtime in over two years

80,000+

field devices connected and in daily use nationwide

90%

performance improvement on the mobile stack, resulting in six-figure annual savings

60+

data sources integrated into dashboards for real-time oversight

15M

scans per day at peak on the mobile operations platform

Enterprise-scale postal and logistics provider in Europe
Enterprise-scale postal and logistics provider in Europe
Enterprise-scale postal and logistics provider in Europe

Dedicated technology team

The technology backbone behind 60+ connected systems

  1. Overview

    We act as the client’s nearshore engineering partner, responsible for keeping a complex technology ecosystem running smoothly. Our team handles the infrastructure, cloud environments, and internal applications that support daily operations across the company. The work combines maintenance with constant improvement, ensuring reliability today while preparing systems for what’s next.

  2. Aims

    The client needed to keep mission-critical systems available around the clock while modernising their foundations. We moved security from periodic checks to automated DevSecOps processes. At the same time, our team designed new cloud-based services and gradually replaced older applications without disrupting operations.

  3. Our role

    We operate as an embedded IT partner, responsible for development, infrastructure management, and ongoing technical support.

  4. Solutions

    Dashboards that combines data from more than sixty systems now give a full operational picture in real time. Security checks run automatically in the release pipeline, making compliance an integral part of daily delivery. The hybrid infrastructure supports 24/7 operations, while newly developed cloud applications and internal tools help departments work faster and more effectively.

  5. Results

    Continuous monitoring, automated delivery, and well-integrated tools enable the company scale, innovate, and stay online – all at once.

  6. Services

    Staff augmentation, custom software development, integrations, DevSecOps, and Azure infrastructure management

  7. Tech stack & practices

    Azure, on-prem services, enterprise tools, and CI/CD pipelines

Mobile platform for logistics operations

Powering 80,000 couriers and 15M daily scans

  1. Overview

    The client’s couriers rely on a mobile platform that manages the entire logistics cycle, from parcel pick-up to final delivery. As usage grew, the system required a full-scale modernisation to support heavy daily traffic and remain stable during peak demand.

  2. Aims

    Modernise the mobile platform for 80,000 active devices, improve performance, and enable effortless scaling. The system also had to stay available at all times, even during the busiest delivery periods.

  3. Our role

    We built and maintained the mobile app used by postal couriers, developed backend services in .NET for real-time operations, and designed an Azure cloud infrastructure that could scale instantly when the load increased.

  4. Solutions

    The upgraded app added real-time barcode scanning, route optimisation, geolocation and shipment tracking, plus digital documentation tools like ID capture and photo proof. Together, these updates made courier work faster, easier, and fully traceable – all running on a cloud-native backend.

  5. Results

    Today, the platform handles up to fifteen million scans a day, runs nationwide without interruption, and delivers 90% better performance. Operational costs dropped by hundreds of thousands annually, and the infrastructure scales automatically whenever demand spikes.

  6. Services

    Custom mobile app development (Xamarin, .NET MAUI), backend development (.NET), and Azure cloud infrastructure design

  7. Tech stack

    .NET, Xamarin / .NET MAUI, Azure, APIM, Azure Functions, Message Bus, Cosmos DB

Enterprise-scale postal and logistics provider in Europe
Enterprise-scale postal and logistics provider in Europe

Payment integration platform

Over $300M in transactions with zero downtime for over two years

  1. Overview

    The client needed a single platform to manage online payments across all services. The new system had to integrate with a third-party gateway and handle payments from both web and mobile channels.

  2. Aims

    ​​The goal was to build the organisation’s first production system on Azure – a platform able to process high transaction volumes with no interruptions. It also had to support headless integration, so other business apps could connect without relying on a shared frontend.

  3. Our role

    We linked the new payment gateway with existing financial systems, built APIs to connect internal and external services, and set up the full cloud environment for deployment and monitoring. Security and uptime were built into the architecture from day one.

  4. Solutions

    The platform processes payments in real time for both web and mobile users. Its flexible architecture supports multiple applications and third-party systems through a headless API layer. Built and hosted on Azure with .NET, React, and Blazor, it offers a strong, adaptable base for future payment services.

  5. Results

    The system has processed over £250 million in transactions with zero downtime in two years. It now serves as the company’s central payment platform, supporting new digital services and keeping every transaction smooth and secure.

  6. Services

    Payment gateway integration, API development, and cloud application delivery

  7. Tech stack & practices

    C#, .NET, Blazor, React, Azure

Postal redirection system

Instant, verified mail redirections – local or worldwide

  1. Overview

    The client wanted to rebuild their digital system to manage mail redirections – the kind customers request when they move to a new address.

  2. Aims

    The new platform needed to handle pricing, identity verification, and both domestic and international redirections, all with minimal manual work. It also had to be scalable and flexible enough to support future modules and new regional setups.

  3. Our role

    We built the backend from scratch using a microservices architecture, designed APIs for integrations, and connected external services to handle identity and payments. Everything was set up with future expansion in mind.

  4. Solutions

    The new system calculates costs automatically, validates user details, and processes address changes across countries. Running on Azure Functions and a modular microservices setup, it’s fast, easy to maintain, and ready for further development.

  5. Results

    Mail redirections that used to take days can now be done online in minutes. The process is fully automated, operational costs are down, and adding new features no longer means rebuilding the system.

  6. Services

    Microservices development, third-party integrations, and API development

  7. Tech stack

    C#, .NET, React, Azure Functions

Enterprise-scale postal and logistics provider in Europe
Enterprise-scale postal and logistics provider in Europe
Enterprise-scale postal and logistics provider in Europe

International shipments integration

Merging two logistics systems into one platform – without a single minute of downtime

  1. Overview

    The client needed to migrate functionality from an acquired external system into their core logistics platform. The goal was to consolidate all international shipment management while retiring the old solution, with no disruption to ongoing operations.

  2. Aims

    Create a single, consistent platform for international shipments, migrate customer data and workflows, and complete the transition without downtime.

  3. Our role

    We led the integration, processing events in UPU formats (PREDES, RESDES, PRECON, RESCON), migrating customer accounts, and aligning hundreds of live processes. During the transition, we also delivered new business features such as consignment handling for corporate clients, built directly into the main platform.

  4. Solutions

    The unified system now manages the full lifecycle of international shipments, supports UPU-standard event processing, and combines Track & Trace with Redelivery into a single experience. All shipment data is stored in a scalable central repository designed for future growth.

  5. Results

    The migration was completed with zero downtime. The organisation now operates one platform for domestic and international deliveries, improving visibility, reducing maintenance, and simplifying daily operations.

  6. Services

    System integration, data migration, event processing, and backend development

  7. Tech stack

    Java, Spring, PostgreSQL, Azure

Shipment lifecycle management system

Building a platform that automates customs compliance for cross-border shipments

  1. Overview

    The client needed a system to manage shipments end-to-end – from creation to delivery – while handling new trade regulations for cross-border movements. The challenge was to automate customs oversight and keep compliance visible to both users and regulators.

  2. Aims

    Give full control and visibility over shipments, integrate dual regulatory checks, and automate customs validation in line with international frameworks.

  3. Our role

    We designed and built the shipment lifecycle platform, developed workflows for customs and regulatory processes, and added automated checks for goods moving between different trade zones.

  4. Solutions

    The system tracks shipments, manages customs data, and updates compliance status in real time. It gives users and administrators a clear view of every shipment’s progress and documentation, ensuring smooth operation under changing trade rules.

  5. Results

    One automated platform that keeps cross-border logistics compliant and transparent. It reduces manual work, simplifies oversight, and adapts easily as trade frameworks evolve.

  6. Services

    Custom software development, regulatory workflow automation, and data validation

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